Refund Policy

1. Return window

You can request a return or exchange within 7 days of receiving your order. The product must be unused, in its original condition and packaging, with all tags and accessories.

2. When we accept returns

• You received the wrong product.
• The product is damaged or defective when delivered.
• The product is clearly different from its description.

3. Items that cannot be returned

• Products that have been used, washed, damaged by the customer or have no original packaging.
• Opened personal care, beauty and hygiene products, for safety reasons.
• Products marked as non-returnable on the product page.

4. How to request a return

Contact us at — or amahfuz694@gmail.com within the return window. Tell us your order number and send clear photos of the product and packaging. We will confirm the next steps after reviewing your request.

5. Refunds

• After we receive and inspect the returned product, we will approve or reject the refund and let you know.
• Approved refunds are sent to the same payment method you used, or by bKash/Nagad for Cash on Delivery orders, within 7 business days.
• Delivery charges are not refundable unless the return is due to our mistake.

6. Cancellations

You can cancel an order before it is shipped by contacting us as soon as possible. Orders that have already been shipped are handled as returns.

7. Contact us

For any question about returns or refunds, contact My Shop at amahfuz694@gmail.com or —.